Residential Support Leader Customer Service & Call Center - Wyandotte, OK at Geebo

Residential Support Leader

JOB
Summary:
Coordinates and manages program operations for assigned ICF/IID homes while ensuring compliance with regulatory requirements.
Responsible for orientating, training, and scheduling house staff.
Will coordinate activities of the people being supported, while maintaining all needed records.
Responsible for supervising the direct support professional working in the assigned homes.
ESSENTAIL JOB FUNCTIONS:
Manage program operations including attending medical appointments as needed, coordinating activities, providing training and guidance to the people we support.
Monitor and document all records per program policy and procedures.
Documenting according to the person-supported needs.
Maintain and ensure confidentiality and privacy of clients is respected.
Ensure compliance with HIPAA in all program areas.
Orient, train and schedule direct care professionals.
Required maintaining and monitoring staff communication.
Coordinate mandatory bi-monthly meetings, and contact staff regarding unscheduled meetings.
Review and approve biweekly timesheets and paid time off request for assigned staff.
When necessary, assist the person/people you support with integration into the community by accompanying them to various recreational and social actives based on the interest of the individual.
Provide transportation when necessary.
Ensure that the person/people you support are dressed and groomed appropriately.
Provide the person/people you support learning experience to assist individuals in reaching their goals, utilizing least restrictive environments.
Completing and overseeing the collection of data when needed.
Monitor the safety and comfort of the people being supported, while ensuring living environments and program activities are in compliance with the regulatory requirements.
Assist with preparing well balanced meals and follow the nutritionist's recommendations.
Assist and encourage the person(s) you are supporting with the maintenance of their home.
(keeping the environment clean and sanitary) Notify nursing first if any non-emergency medical issues arise.
Notify the Administrator when there is a change in a person's status.
(i.
e.
medical, household problems, police issues, etc.
) Notify the QIPD when there is a change in a person's status.
(i.
e.
medical, person supported issues, parent concerns, goals and objective concerns, police issues etc.
) Document per policy and report any accidents or incidents to the Administrator.
Work cooperatively with all HOH, Inc.
employees, service providers, guardians, families, and above all the people you are supporting.
Utilize approved behavior intervention techniques in appropriate situations.
Assist in arranging family visits.
Assist all team members with the annual individual habilitation plan, and any IHP addendum meeting.
Act as an advocate in protection of their individual rights and responsibilities.
Ensure monthly QA is completed as outlined in policy.
Ensure a safe working and living environment for staff and clients.
CORE VALUES:
Every employee at Home of Hope represents the organization's values internally and to the public.
As such, all employees' actions and decisions are expected to be consistent with the organization's core values at all times.
Home of Hope's Core Values are:
Client Centered Care:
We are committed to making all decisions and performing all actions with the well-being of our clients as our primary focus, and to always putting our clients' interests ahead of our own.
Accountability:
We take personal responsibility, as an organization and as individuals, for our actions, hold each other accountable, and expect to be held accountable at any point throughout the year for our decisions and actions.
Respect:
While keeping the focus on the needs of our clients, we also commit to demonstrating mutual respect in communication and actions so that a positive environment for everyone is maintained.
Excellence:
We are committed to using established best practices, to evaluating effectiveness of our efforts, and to demonstrating a willingness to change current practices at any point based on evidence that change is needed.
MINIMUM QUALIFICATIONS AND SKILLS:
Must have a High School Diploma or GED.
Must possess good communication skills.
This includes basic reading, writing, and math skills.
Must be 18 years of age or older.
Experience in Residential Support Services preferred.
Must have an active home telephone or cell phone.
Must possess and maintain a valid Driver's License.
Must have proof and maintain automobile insurance.
Must possess a current Certified Medication Administration Aide certificate.
Must successfully complete all required training and stay current in required certifications.
Must be able to operate any passenger vehicle - including buslike vans.
PHYSICAL/MENTAL:
Ability to lift 50-70 pounds with or without accommodation.
Vision sufficient to read or assist individuals in normal or semi-darkened environments.
RSL Residential Support Leader Revised 11/20 Page 3Ability to understand oral and written instructions.
Reliable motor skills-use of hands and feet.
Ability to sit, stoop, or stand for prolonged periods of time.
Training RequirementsMedic First Aid ClassLifting ClassDefensive Driving ClassNon-violent Crisis Intervention ClassSpecialized individual client trainingDevelopmentally Disabled Direct Care Aid (DDDCA) online and in home training (75) and Certification.
Minimum of 1 year experience as a direct support professional.
Cross training more than one home providing support to individuals while following their IHP.
Cross-training with other Programs (Vocational and Developmental Disabilities Services) meeting all requirement of that job description.
PI226672322 Recommended Skills Confidentiality Crisis Intervention First Aid And Preparedness Hardworking And Dedicated Maintenance Mathematics Estimated Salary: $20 to $28 per hour based on qualifications.

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